1. Introduction
SipCollab ("we", "our", "us") operates the website at sipcollab.com and related services (the "Service"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service.
By using SipCollab, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Information you provide
- Account information: Name, email address, city, country, and social media handles when you create a profile.
- Cafe details: Business name, website/Instagram, number of locations, and how you currently find creators.
- Creator details: Follower range, content focus, and portfolio links.
- Communications: Messages sent through the platform and emails to our team.
- Payment information: When you upgrade to Premium, Stripe processes your payment. We do not store your card details.
Information collected automatically
- Usage data: Pages visited, features used, and interactions with the Service.
- Device information: Browser type, operating system, and screen resolution.
- Location data: City-level location based on your IP address (we do not use GPS tracking).
3. How We Use Your Information
- To create and maintain your account
- To match cafes with relevant creators based on location and preferences
- To process payments through Stripe
- To send you collab notifications and platform updates
- To improve the Service and develop new features
- To respond to your questions and support requests
4. How We Share Your Information
We do not sell your personal data. We share information only in these cases:
- With other users: Your public profile (name, city, content focus) is visible to other SipCollab users to enable collabs.
- Service providers: We use Nhost (database and authentication), Cloudflare (hosting and security), and Stripe (payments). These providers process data on our behalf under their own privacy policies.
- Legal requirements: We may disclose information if required by law or to protect our rights and safety.
5. Data Security
We use industry-standard security measures to protect your data, including encrypted connections (HTTPS), secure authentication through Nhost, and Cloudflare's security infrastructure. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to:
- Access, update, or delete your account information
- Request a copy of your data
- Opt out of marketing emails
- Delete your account at any time
To exercise any of these rights, email us at hello@sipcollab.com.
7. Cookies
We use essential cookies for authentication and session management. We do not use third-party tracking cookies or advertising cookies.
8. Children's Privacy
SipCollab is not intended for users under 16 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, contact us at hello@sipcollab.com.